SALES & RETURN POLICIES
A: 30 day money-back guarantee on specific devices only. See each product page for eligibility. Look for the black & red 30 DAY MONEY BACK GUARANTEE LOGO as seen at the bottom of this page. The logo MUST appear above the add to cart button or that item is NOT eligible for our return policy. All returns must be come back in like new condition in original packaging. All returns are subject to a 10-25% restocking fee and freight to buyer is not refundable (regardless of "free shipping" stated on page). We incur shipping to send it. Buyer to send product back insured with tracking at their expense.
Return Procedure: call our toll-free number to obtain an RMA (return authorization number). We will advise where to ship. If a product is returned without an RMA to any address other than what we provide, the return will not be honored.
Note: only products purchased after April 6, 2021, are eligible for return consideration (the date we opened the 30 day policy).
B: Shipping: Free shipping to locations within the 48 contiguous US states. Alaska, HI, and Canada are not included and a quotation must be made prior to order. Please call or email us before ordering if you live in AK, HI, or Canada. If a cancellation is made while shipment is in progress, freight fees there and back are not refundable.
C: Cancellations during shipping (before arrival): Not permitted.
D: Items that ship from Australia will incur duties/taxes and payable prior to delivery to the delivery company.
* IMPORTANT* If your box or product arrives damaged, you must indicate with the driver and get a signed confirmation from them of damage at the time of delivery. Failure to do so may result in our inability to service or repair under our insurance policy for the item and you will be fully responsible for any costs associated with repairs.
We do not guarantee delivery within a specific period. All shipping takes approximately 2-5 business days to ship and another 5-7 business days for delivery. See each product page for shipping transit times.