SALES & RETURN POLICIES
No return policy. All sales are final.
Free shipping to locations within the 48 contiguous US states (Alaska, HI, and Canada are not included). If you live in AK, HI, or Canada please call or email us before ordering, as a quotation will need to be made prior to ordering.
Items that ship from Australia will incur duties/taxes and payable prior to delivery to the delivery company.
C: Cancellations during shipping (before arrival): Not permitted.
If a cancellation is made while shipment is in progress, freight fees there and back are not refundable. If this occurs, you are responsible for any shipping costs incurred to have the item returned to the warehouse.
All BTO (build to order) items, such as HyperMax Oxygen, HyperT Pro and VEMI, cannot be cancelled, or a 25% cancellation fee is applied.
Affirm orders may not be cancelled. Once item ships, no returns whatsoever.
D: All disputes are to be governed in the state of California, in and for the County of Orange. If there is any litigation surrounding the disputes, the prevailing party can recover reasonable attorney’s fees and costs in connection with the dispute.
*IMPORTANT* If your box or product arrives damaged, you must indicate with the driver and get a signed confirmation from them of damage at the time of delivery. Failure to do so may result in our inability to service or repair under our insurance policy for the item and you will be fully responsible for any costs associated with repairs.
We do not guarantee delivery within a specific period. All shipping takes approximately 2-7 business days to ship and another 5-7 business days for delivery. See each product page for shipping transit times.